Smart TV Remote — Support

Smart TV Remote controls Samsung, LG and Roku TVs from your iPhone over Wi-Fi, and sends photos and videos to Chromecast and Google TV. It is an independent app, not made by or affiliated with these brands.

Write to us

Email us at support@tvremote.brandranks.ai, or tap Settings › Contact Support in the app. Tell us your TV's brand and model, and what you tried.

My TV doesn't show up

1. Put your iPhone and your TV on the same Wi-Fi network. A guest network or a phone's hotspot often keeps devices apart.
2. Make sure Smart TV Remote may use your local network: iOS Settings › Privacy & Security › Local Network.
3. Turn the TV on: most TVs leave the network when they're off.
4. Still nothing? Tap "Add TV by IP address" and type the address shown in your TV's network settings, usually under Settings › Network › Network Status, or Settings › About.

My TV shows up but won't connect

• Samsung and LG ask on the TV screen whether to allow Smart TV Remote the first time. Accept it with the TV's own remote, then try again.
• If you refused it on a Samsung TV: open Settings › General › External Device Manager › Device Connection Manager › Device List on the TV, remove Smart TV Remote, and connect again.
• Roku: turn on Settings › System › Advanced system settings › Control by mobile apps.
• Restart the TV and your router, then try again.

Can it turn my TV on?

It can turn the TV off. Turning it back on usually isn't possible: when a TV is off, it leaves the Wi-Fi network, so no app on your phone can reach it.

I can't send photos or videos

• Sending photos and videos works with Chromecast and Google TV.
• Keep Smart TV Remote open while the TV plays: your iPhone sends the file over your Wi-Fi.
• Your photos and videos never leave your home network.

Subscriptions

Premium is sold and billed by Apple. To cancel or change it, open your iPhone's Settings, tap your name, then Subscriptions. If you reinstalled the app or changed iPhones, tap Settings › Restore Purchases in the app. For a refund, ask Apple at reportaproblem.apple.com.

Privacy and terms

Read what the app does with your information in our privacy policy, and the terms of use.